Privacy Policy

Last updated: July 8, 2026

Farmacio ("we", "us", or "our") operates farmacio.drogueriabelen.com and provides software products for pharmacies. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information we collect

We may collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Pharmacy or business name
  • Messages and inquiries submitted through our contact forms
  • Account and usage information when you use our software products

Technical information

We may also automatically collect certain technical information when you visit our website, such as IP address, browser type, device information, and pages visited.

How we use your information

  • To respond to inquiries and provide customer support
  • To provide, maintain, and improve our products and services
  • To send administrative information and product updates
  • To analyze usage and improve our website and services
  • To comply with legal obligations

Sharing of information

We do not sell your personal information. We do not share it with third parties except when required by law, to provide our services (such as infrastructure providers under contract), or with your consent.

Data retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is completely secure.

Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information. Contact us at farmacio@drogueriabelen.com to exercise these rights. For data deletion requests related to the Belén Connect by Farmacio Facebook app, see our Data Deletion Instructions page.

Belén Connect by Farmacio

Belén Connect by Farmacio is our WhatsApp Business communication product for pharmacy teams. When a pharmacy uses this product, we process data received from or through Meta's WhatsApp Business Platform on the pharmacy's instructions, which may include:

We use this data only to operate Belén Connect by Farmacio: shared inbox, conversation history, assignments, notifications, and related communication features. We do not sell this data or use WhatsApp message content to build advertising profiles.

Pharmacies that use Belén Connect by Farmacio are responsible for their customer relationships and for providing appropriate notices to their patients or customers. Farmacio acts as a service provider processing data on their behalf.

Meta also processes data according to its own terms and policies. Learn more in the WhatsApp Privacy Policy and Meta Privacy Policy.

  • Phone numbers and WhatsApp profile names
  • Message content, attachments, and media shared in conversations
  • Message delivery, read, and status information
  • Business account and channel identifiers provided by Meta

Children's privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date.

Contact us

If you have questions about this Privacy Policy, contact us at farmacio@drogueriabelen.com.