Data Deletion Instructions

Last updated: July 8, 2026

This page provides data deletion instructions for the Belén Connect by Farmacio app on Meta (Facebook), as required by Meta platform policies. It applies to personal data processed through that app, including data received from Meta's WhatsApp Business Platform.

Who can use these instructions

These instructions are for users of the Belén Connect by Farmacio Facebook app, pharmacy staff who connected a Meta account, and end users who interact with a pharmacy through WhatsApp via Belén Connect by Farmacio.

Option 1: Email Farmacio

Send a deletion request to farmacio@drogueriabelen.com with the subject line "Data deletion request - Belén Connect by Farmacio". Include your full name, the phone number or email associated with the data, the pharmacy or business name (if applicable), and a clear description of what you want deleted.

Option 2: Remove the app from Facebook

If you connected a Meta account to Belén Connect by Farmacio, go to Facebook Settings > Apps and Websites, remove Belén Connect by Farmacio, and choose to delete related data when prompted. Then email farmacio@drogueriabelen.com so we can confirm deletion of any data we still hold associated with your Meta user ID.

Option 3: Contact the pharmacy

If you messaged a pharmacy on WhatsApp, you may contact that pharmacy directly to request deletion of your conversation. The pharmacy can also ask Farmacio to delete related data on your behalf.

What happens after your request

We verify valid requests and process deletion within 30 days. Data is removed from active systems. Backup copies may take up to an additional 30 days to roll off. We may retain limited information when required by law.

More information

For general privacy practices, see our Privacy Policy. For how Belén Connect by Farmacio handles Meta and WhatsApp data, see the Belén Connect by Farmacio privacy section in our Privacy Policy.

Contact us

For data deletion requests, email farmacio@drogueriabelen.com.